Hey, guys I have an office user that came back for the Xmas break with a Bitlocker RECOVERY KEY prompt on her company laptop. The only issue is, that her laptop was never encrypted before and now we're not able to get her data.
I tried using the recovery key Identifier to performed a search on the AD tree and even had systems admin dig up old deleted accounts to find a matching identity but none of the keys matched.
also tried entering all 44 keys recovered and none of them can unlock the drive.
Do you guys have any suggestions as to what I can try to get the users data back ?