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Transcend Tech Support and I - Read the notes Bottom Up


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#1 Holmes.Sherlock

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Posted 04 June 2014 - 09:15 AM

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#2 Wonko the Sane

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Posted 04 June 2014 - 07:24 PM

Just out of curiosity, which is the part in the "Confidentiality Statement" that you failed to understand? :dubbio:

Your post translated in plain English (if needed):

I found a (minor/relevant/critical - please choose one) incorrect point/inconsistency among the listing of the capabilities/specifications of a card reader made by Transcend (model TS-RDF5).
I contacted them to let them know about it.
At first they did not understand what the issue was.
I insisted and my message was escalated from "Information Customer Service" to "Tech Support Department 1", they quickly understood the issue, acknowledging that there was a mistake and promptly corrected it.


What is the "story" (apart bragging a bit about how you managed to have the peeps at Transcend fix the documentation/speciifcations)? :unsure:


:duff:
Wonko

#3 Holmes.Sherlock

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Posted 05 June 2014 - 12:45 PM

What is the "story" (apart bragging a bit about how you managed to have the peeps at Transcend fix the documentation/speciifcations)? :unsure:

 

The story is, customers can provide better tech support than the tier-I guys sitting over there.



#4 Wonko the Sane

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Posted 05 June 2014 - 01:14 PM

The story is, customers can provide better tech support than the tier-I guys sitting over there.

Well, yes and no.

A knowledgeable and accurate customer (like you are :)) surely will know much more than the "front line" of customer support of *any* firm.

 

But you have to understand how hard (and tiring) can be the work of customer support when you have to deal with the (large majority) of completely clueless customers.

A few examples:

http://notalwaysright.com/

http://notalwaysrigh...ag/tech-support

 

(though having never been in a "support" team for anything) this really happened to me (more than once), the call from one or the other colleague was for "cannot read this floppy":

http://www.techrepub...ly-clueless/22/

 

:duff:

Wonko



#5 Holmes.Sherlock

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Posted 05 June 2014 - 01:23 PM

 

:loleverybody:  :clap:  :good:



#6 homes32

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Posted 05 June 2014 - 02:56 PM

Just out of curiosity, which is the part in the "Confidentiality Statement" that you failed to understand? :dubbio:


I would be more interested in hearing a case where a Disclaimer or "Confidentiality Statement" in an email actually carried any legal weight...



#7 Nuno Brito

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Posted 05 June 2014 - 03:42 PM

http://notalwaysright.com/

 

The things you find online.. :lol:



#8 Wonko the Sane

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Posted 05 June 2014 - 04:01 PM

I would be more interested in hearing a case where a Disclaimer or "Confidentiality Statement" in an email actually carried any legal weight...

Rest assured, it doesn't, it is the classical example of one side only, not agreed upon, nor signed agreement (i.e. a non-agreement), and as such nullum ab initio.

 

BUT (please note the bold) a number of countries may have valid laws protecting the confidentiality of correspondence AND even if not enforceable, such a statement seems to me like clearly expressing the will of the sender that the info contained in the message is not to be divulgated (without an explicit permission granted).

 

More than Law, here is a matter of netiquette or good manners.

 

As an example, the Rules on MSFN:

http://www.msfn.org/...tion=boardrules

Point #7d

prohibits the publishing of PM's exchanged through the board.

 

@Nuno

I am a world-class Finder, ****head. How do you think I found those? ;)

http://www.imdb.com/...?item=qt0441390

 

:duff:

Wonko


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