Hey guys - thought you might be interested in an interview we did with Kurt Friedmann about soft skills for IT Professionals. Kurt helped create a lot of the soft skills certifications for CompTIA and TCIA, here you go:
WHAT is CompTIA?
WHAT is TCIA?http://www.acronympolice.org/
Interested to see what you guys think.
Are you sure?
I have rarely seen such a number of obvious statements all together in a single article/blog post, even among those coming from other certification advisors/training advisors.
Nothing against the thing in itself, of course
they need to make a living and that one is not a particularly bad way, but come on, everyone here has had the experience of dealing with call centers and "certified" technicians or "support", coming from various companies.
Now, it is possible (but improbable) that I have always dealt with people "before" taking the courses/coaching/certification/whatever, and the overall impression was not that good, as a matter of fact it was so bad that the proposed bettering of 10% or 20% or even 40% would make no difference to me.
I managed to talk/contact with a competent person maybe once every 50 attempts, and only because I managed to escalate the issue to a higher level.