Hey, guys I have an office user that came back for the Xmas break with a Bitlocker RECOVERY KEY prompt on her company laptop. The only issue is, that her laptop was never encrypted before and now we're not able to get her data.
I tried using the recovery key Identifier to performed a search on the AD tree and even had systems admin dig up old deleted accounts to find a matching identity but none of the keys matched.
I
also tried entering all 44 keys recovered and none of them can unlock the drive.
Do you guys have any suggestions as to what I can try to get the users data back ?