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Bitlocker Recovery Key Prompt Help ...


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#1 nytechman

nytechman
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    Puerto Rico

Posted 07 January 2015 - 03:48 PM

Hey, guys I have an office user that came back for the Xmas break with a Bitlocker RECOVERY KEY prompt on her company laptop. The only issue is, that her laptop was never encrypted before and now we're not able to get her data. 

I tried using the recovery key Identifier to performed a search on the AD tree and even had systems admin dig up old deleted accounts to find a matching identity but none of the keys matched. 

I

also tried entering all 44 keys recovered and none of them can unlock the drive. 

 

Do you guys have any suggestions as to what I can try  to get the users data back ? 

 

 



#2 nytechman

nytechman
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    Puerto Rico

Posted 16 January 2015 - 04:13 PM

Ok, just a follow up message, It turns out that the users computrer was indeed attempted to be encrypted but never successfully completed and I wound up find the Recovery Key on her Personal Network share; the file was dated back to 2012, so I guess another IT guy was not able to complete her laptop encryption .. Problem solved. 






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